Customer portal
Panalpina recognised that they had significant paperwork requirements and manual processes within their organisation, creating needless bureaucracy and inefficiency which adversely impacted employees and customers.
Panalpina wanted their digital transformation strategy to approach to focus on more than internal processes and cost savings. So, they put the customer at the centre of the program.
The requirement
Panalpina needed an online system through which customers could manage their entire supply chain end-to-end, with all partners, in one digital place. The system was also required to shorten response times, offer multiple communication channels to customers and partners and drive down costs.
The solution
Instant price quotes provided via smart algorithms
Online shipment booking based on the quote provided
- The Customer Portal provides a single customer view, enabling customers to efficiently manage their supply chain 24/7 & from any location
- Customers can use Panalpina’s network and data for their own shipment planning
- Instant price quotes provided via smart algorithms
- Online shipment booking based on the quote provided
- Full shipment visibility and tracking
- Customised reporting, analysis and visualisations based on a ‘single view of the truth’
Technical specifications:
IBM DB 2
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IBM WebSphere Application Server
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Java
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Bootstrap
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JAX-RS API
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D3 Graphics library
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The benefits
Delivering digitalisation – from the customer perspective
Industry first collaborative shipment management
Real time analytics and shipment visibility
Streamlined processes and reduced operating costs
The client
The Panalpina Group (now owned by DSV) was one of the world’s leading providers of supply chain solutions combining its core products of Air Freight, Ocean Freight, Logistics and Manufacturing to deliver globally integrated, tailor-made end-to-end solutions. The group operated a global network with 500 offices in around 70 countries, worked with partner companies in another 100 countries and employed approximately 14,000 people worldwide.
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