Is the business model you inherited still the one your organisation needs?

In recent years the challenges facing postal and parcel leaders have moved from incremental to structural.

Exploring New Frontiers – Beyond Disruption to a More Resilient Ecosystem brings together over 20 perspectives from postal operators, regulators, postal banks, consultancies and academics across five continents, covering:

• 🌐 Redefining universal service
• 🏗️ Rebuilding postal architectures
• 🧠 AI and data in daily operations
• 📦 E-commerce and last-mile economics
• 💲 Financial inclusion through postal networks
• 🙎‍♀️ 🙎‍♂️ The human side of transformation

Each chapter ends with discussion questions built for your own boardroom or strategy sessions.

This isn't a playbook, it's a set of perspectives on the challenges faced by many, if not all in the sector.

Written for postal and parcel CEOs, postal banking leaders, regulators, and their partners. It's a starting point for the conversations that matter most.

Exploring New Frontiers is edited by Derek Osborn, Jacob Johnsen and Dominique Colin. And The Information Factory is delighted to have contributed a chapter on event driven end-to-end costing.

The book is being launched at this year's Parcel+Post Expo held in Excel London. Come along on September 23 and 24. There's lots to discuss.